Legal
Carriers, processing times, freight delivery for the panels, and how subscriptions ship.
The short version. Most orders ship within 1–3 business days. Panels ship freight and need someone home to receive them. Subscriptions renew automatically — cancel at least 5 business days before your next charge to skip a shipment.
Please review this Shipping & Delivery Policy before placing an order. It applies to all Rinnovare Labs™ products purchased through our Shop at rinnovare.io.
We ship using major carriers, including USPS, UPS, FedEx and freight partners for larger items. Orders are generally processed and handed to the carrier within 1–3 business days of purchase. If an item is on backorder, that will be indicated on the product page or at checkout before you complete your order. All delivery dates given at checkout or by a carrier are estimates, given in good faith, and are not guaranteed.
You will receive an email order confirmation with your order number as soon as your order is placed, and a separate email with tracking information once your order ships.
The Rinnovare™ R-1000 (77.29 lb, 72″ × 22″ × 2.5″) ships via a freight or large-parcel carrier given its size and weight; the R-100 (35.27 lb, 35.8″ × 12″ × 2.6″) typically ships via standard parcel carrier. Someone should be available to receive a freight delivery. Please inspect the outer packaging at the time of delivery and note any visible damage on the carrier paperwork before signing.
If you set up a recurring order for a consumable product such as GlutaYouth™ or the Rejuvenation Gel, your payment method will be charged automatically on the interval you select at checkout, and the product will ship automatically each cycle. You may cancel or modify a subscription at any time; to avoid being charged for an upcoming shipment, cancel at least five business days before your next scheduled charge date. Contact us at the address below or manage your subscription directly through your Shop account, if available.
We ship to a number of international destinations, where offered at checkout. International orders may be subject to customs duties, import taxes, and additional carrier fees that are outside our control and are the responsibility of the recipient. Delivery times for international orders vary by destination and customs processing.
If your order does not arrive within the expected window, arrives damaged, or the tracking information appears incorrect, contact us as soon as possible so we can investigate with the carrier and make it right — see our Refund & Returns Policy for how replacements and refunds are handled.
Rinnovare Labs, Inc.
Email: support@rinnovarelabs.com
Phone: (800) 722-3870