Legal
Our 30-day return window, what is and isn’t returnable, and how refunds are processed.
The short version. 30 days to return most items, unused, in original packaging. Opened supplements and topicals can't be returned for hygiene reasons — but a defective or wrong item is always covered, no exceptions. Panels may carry a restocking fee unless the return is our error.
This Refund & Returns Policy applies to Rinnovare Labs™ products purchased through our Shop at rinnovare.io.
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, an item must be unused and in the same condition you received it, in its original packaging, with any accessories and documentation, and you'll need your receipt or order confirmation as proof of purchase.
For hygiene and safety reasons, the following cannot be returned once opened or used:
If a supplement or topical arrives defective or incorrect, see Section 5 — that is handled separately from a standard return.
Red light panels may be returned within the window in Section 1 if unused, in original packaging, with all cables and mounting hardware. Because these are large, freight-shipped items, return shipping costs and a restocking fee may apply unless the return is due to a defect or shipping error on our part — we will confirm any such fee with you before you ship the item back. If you purchased a panel through financing (for example, through Brickhouse Capital), returning the item does not automatically cancel the financing agreement; contact the financing provider directly regarding your loan or payment plan once your return is approved.
Please inspect your order as soon as it arrives. If an item is defective, was damaged in transit, or is not what you ordered, contact us right away at the address below with your order number and, where possible, photos of the item and packaging, so we can resolve it quickly at no cost to you.
Email us at support@rinnovarelabs.com with your order number and the reason for your return. If your return is approved, we'll send return instructions and, where applicable, a prepaid shipping label. Please don't send an item back before your return has been approved — items returned without a prior request may not be accepted.
Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds are issued to your original payment method; your bank or card issuer may take additional time to post the funds to your account. Any applicable restocking fee (Section 4) or original outbound shipping cost may be deducted from the refund unless the return is due to our error.
The fastest way to get a different item is to return the one you have; once that return is approved, place a new order for the item you want.
Rinnovare Labs, Inc.
Email: support@rinnovarelabs.com
Phone: (800) 722-3870